Date of Award



© 2016 Shelley McClure

Document Type


Degree Name

Doctor of Education (EdD)



First Advisor

Marylin Newell

Second Advisor

Michelle Collay

Third Advisor

Karen Dawson


This qualitative action research explored the use of a coach approach in the field of human care licensing. The Community Care Facilities Licensing program (CCFL) in Island Health strategically employed a 6-year coach training program between 2009 and 2015. This study specifically looked at how licensing officers in Island Health, who adopted a coach approach, influenced licensees to be partners in compliance. Seventeen individuals participated, including six child care licensing officers, one licensing supervisor, five members of the CCFL management team, and seven licensees. Interviews, a focus group, and an electronic survey were utilized to obtain data on the phenomenon. An inductive analysis methodology (Creswell, 2013) was exercised to analyze the data. Each method was coded and reduced into multiple categories and themed by the use of word and phrase analysis and electronic cutting and pasting in context to the questions. It was then further explored through Dickson and Tholl’s (2014) LEADS in a Caring Environment framework and Kouzes and Posner’s (2012) five leadership practices. Five key themes emerged from the consistently reported responses. A coach approach (a) builds on the foundation of licensing leadership, (b) contributes to a culture of collaboration, (c) is a new enforcement practice, (d) is a powerful technique to transform practice and people, and (e) has organizational implications. When licensing officers use a coach approach in the field of human care licensing, licensees may become partners in compliance, and vulnerable populations in licensed care may be better protected.


Ed.D. Dissertation