Date of Award



© 2020 Kevin J. Chabot

Document Type


Degree Name

Doctor of Education (EdD)



First Advisor

Michelle Collay

Second Advisor

Kimberly Roberts-Morandi

Third Advisor

Barbara Finkelstein


Crime statistics, while meaningful, do not provide adequate data in determining the effectiveness of police. Public satisfaction with the police is the operative measurement to determine the legitimacy and effectiveness for police agencies. While there is little data for communities with a population of less than 50,000, no data existed for the sub-urban southern Maine community under study. The purpose of this study was to inform stakeholders of the quality of police services in the community and additionally, to determine if the constructs of procedural justice (honesty, empathy, fairness, and transparency) had an effect on public satisfaction with police services. The police community interaction survey was used with an incomplete data set returned. A meta-analysis was formed within a geographic region of the initial survey which validated the PCI survey and showed a relationship of procedural justice to overall public satisfaction with police services. The results of this study provide empirical evidence for police leaders to adjust their mission and vision statement, training, and policy to incorporate procedural just practices in their everyday work. Additionally, police leaders should consider process-based evaluation rather than traditional outcome-based data in the determination of effectiveness of police officers.


Ed.D. Dissertation